Frequently Asked Questions
WHAT DOES B-GRADE MEAN?
B-grades are products that may be misprint or miscut but otherwise still usable. It’s a way for me to reduce waste and for you to get an item at a discount!
A-grade means the best quality.
How can I contact the store owner?
Please email me at celions.art@gmail.com for any questions or concerns.
Where is this shop based?
This shop is based in Boston, Massachusetts. All orders ship out from this location.
When will my order ship out?
Orders will ship out in 2-5 business days from placing the order.
How long does shipping take?
We are currently only shipping to the US on this website. It should take 1-2 weeks for your package to arrive (Please allow 1-3 for letter mail). If it does not arrive in this time frame, please reach out with questions or concerns.
Can I track my order?
If there is tracking available for the postage you selected, the tracking information will be included in your shipping confirmation email. Orders shipped as “stamped letter mail” will not have tracking.
What is your return policy?
All sales are final. I do not accept returns or exchanges. I will replace or refund an item if it arrives damaged or doesn’t arrive. If you are unsure, please reach out and we can figure out the best plan for us both.
Can I combine orders?
Yes, if they haven’t shipped yet. Please contact me by email to request this. If I notice two orders going to the same address, I will try to combine them if it results in cheaper shipping.
An item I want is sold out. Is there any way to pre-order it for next time?
Maybe! Depends on the item and demand. Please reach out via email if something you’re looking for is out of stock. I don't typically offer pre-orders, but sometimes I will.